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What Does Usability Mean: Looking Beyond ‘Ease of Use’ - Whitney Interactive Design
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"What Does Usability Mean:
Looking Beyond ‘Ease of Use’
by Whitney Quesenbery
The definition of usability is sometimes reduced to "easy to
use," but this over-simplifies the problem and provides little guidance
for the user interface designer. A more precise definition can be used
to understand user requirements, formulate usability goals and decide
on the best techniques for usability evaluations. An understanding of
the five characteristics of usability – effective, efficient, engaging,
error tolerant, easy to learn – helps guide the user-centered design
tasks to the goal of usable products.
MEANINGS OF USABILITY
The word "usability" has become a catch-phrase for products
that work better for their users, but it is difficult to pin down just
what people mean by it. Is ‘usability’
a result – software that is usable;
a process, also called user-centered design, for creating usable software;
a set of techniques, such as contextual observation and usability
testing, used to achieve that result; or
a philosophy of designing to meet user needs?
These different meanings can be described in four key requirements:
Usability means thinking about how and why people use a product.
Good technical writing, like good interaction design, focuses on
user’s goals. The first step in creating a usable product is understanding
those goals in the context of the user’s environment, task or work
flow, and letting these needs inform the design.
Usability means evaluation.
Usability relies on user-feedback through evaluation rather than
simply trusting the experience and expe"
....
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