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June 26th, 2008 at 3:34am
Content-Length: 27779 Content-Type: text/html Server: Microsoft-IIS/6.0 P3P: CP="CAO CUR ADM DEVa TAIi PSAa PSDa CONi OUR OTRi IND PHY ONL UNI COM NAV DEM", POLICYREF="URI" Date: Thu, 26 Jun 2008 08:28:31 GMT Connection: close
Customer Service 101: Sprint PCS gets D-
This is just a sample of the content found on this website. Please visit the website to read the entire page. " Error processing SSI file Error processing SSI file 01/18/01- Updated 01:11 PM ET Error processing SSI file Customer Service 101: Sprint PCS gets D- By Robert D. Lamb , USATODAY.com Transcript of Robert D. Lamb's live chat. One thing Sprint PCS does well is give free minutes and cash credit when customers complain about bad service. But what good are free minutes when your phone doesn't work? What good is credit when you're running to a meeting and can't call to say you'll be late? Robert D. Lamb Consumer Affairs: Share your consumer nightmare. We'll investigate. Tell us your story Discuss: Consumer issues and complaints Previous Consumer Affairs columns What consumers want from service providers — all service providers: phone, Internet, cable, electric — is service . Cheerful customer service agents, informed technical support and credit on customer accounts are essential, but only if a company drops the ball on its basic service. It happens, of course, that services sometimes fail. Raise your hand if you've never missed a television show because your cable was out, or tried to download e-mail and the server was unavailable, or been disconnected during a cell phone conversation. Anybody? The difference between good customer service and bad is how quickly the company can resolve such problems — and how helpful it is in the meantime. Sprint PCS failed me in both respects this month. Even after I said I was documenting the experience for a column, the company managed to display, in act" .... read entire page
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