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Social Translucence..., Erickson & Kellogg
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Social Translucence: An Approach to Designing Systems that
Support Social Processes*
Thomas
Erickson and Wendy A. Kellogg
IBM T.J. Watson Research Center
snowfall@acm.org ,
wkellogg@us.ibm.com
Abstract
We are interested in designing systems that support communication and
collaboration among large groups of people over computer networks. We begin
by asking what properties of the physical world support graceful human-human
communication in face to face situations, and argue that it is possible
to design digital systems that support coherent behavior by making participants
and their activities visible to one another. We call such systems "socially
translucent systems" and suggest that they have three characteristics
-- visibility, awareness, and accountability -- which enable people to draw
upon their social experience and expertise to structure their interactions
with one another. To motivate and focus our ideas we develop a vision of
knowledge communities, conversationally-based systems that support the creation,
management and re-use of knowledge in a social context. We describe our
experience in designing and deploying one layer of functionality for knowledge
communities, embodied in a working system called "Babble," and
discuss research issues raised by a socially translucent approach to design.
Categories and Subject Descriptors : H.1.2 [Models and Principles]:
User/Machine systems: human factors; human information processing;
H.5.2 [Information Interfaces and Presentation]: User Interfaces: Graphical
User Interfaces (GUI); Theory and Methods ; H.5.3 [Information Interfaces
and Presentation]: Group and Organization Interfaces: Asynchronous Interaction;
Collaborative computing; "
....
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