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BPO FAQ's
This is just a sample of the content found on this website. Please visit the website to read the entire page.
"BPO FAQ's
Q. What is BPO?
Ans: Business Process
Outsourcing is the strategic use of outside resources to perform
activities traditionally handled by internal staff and resources,
none of which are core to the functioning of the company. It is
a strategy by which an organization contracts routine functions
to service providers who specialize in such functions. Thus the
service provider is not only responsible for the execution of
a business process but also for improving it
. Q. What is Call
Center?
Ans. A Call Center serves
external customers who need to make purchases, obtained information
or assistance on product use, status request, and billing issues.
The Call Center was born as a sales function, a major distinction
between a Call Center and a Help Desk. Unlike the Help Desk, the
Call Center has always had a 'business-focus, playing an integral
role in customer satisfaction, retention and loyalty, as well
as profitability for the organization
. Q. What is a Help
Desk?
Ans. Help Desks started
in the mid 1980's as 'back office' operations, with the introduction
of desktop computing for inexperienced employees needing assistance.
The Help Desk continues to struggle- transforming itself from
a reactive "
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