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Page Title
Integrating Knowledge Management Technologies in Organizational Business Processes: Getting Real Time Enterprises to Deliver Real Business Performance
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"Integrating
knowledge management technologies in organizational business processes:
getting real time enterprises to deliver real business performance
Yogesh Malhotra
The Authors
Yogesh Malhotra, Dr
Yogesh Malhotra serves on the Faculty of Management Information Systems
at the Syracuse University and has taught in the executive education
programs at Kellogg School of Management and Carnegie Mellon
University. He is the founding chairman of BRINT Institute, LLC, the
New York based internationally recognized research and advisory
company. His corporate and national knowledge management advisory
engagements include organizations such as Philips (The Netherlands),
United Nations (New York City Headquarters), Intel Corporation (USA),
National Science Foundation (USA), British Telecom (UK), Conference
Board (USA), Maeil Business Newspaper and TV Network (South Korea),
Ziff Davis, Government of Mexico (Mexico), Government of The
Netherlands (The Netherlands), and Federal Government of the USA. He
can be contacted at: www.yogeshmalhotra.com
Acknowledgements
Constructive comments offered by the special issue editor Eric Tsui and the two anonymous reviewers are gratefully acknowledged.
Abstract
Purpose - To
provide executives and scholars with pragmatic understanding about
integrating knowledge management strategy and technologies in business
processes for successful performance. Design/methodology/approach - A
comprehensive review of theory, research, and practices on knowledge
management develops a framework that contrasts existing technology-push
models with proposed strategy-pull models. The framework explains how
the "critical gaps" between technology inputs, related knowledge
processes, and business performance outcomes can be bridged for the two
types of models. Illustrative case studies of real-time enterprise
(RTE) business model designs for both successful and unsuccessful
companies are used to provide real world und"
....
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