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Travelocity really doesn't want my money... (by Jeremy Zawodny)
This is just a sample of the content found on this website. Please visit the website to read the entire page.
"Travelocity really doesn't want my money...
Some random bits scribbled by Jeremy Zawodny
Otherwise known as "64 steps in my futile attempt to use my company's service
to buy airline tickets for my parents to visit California in June..."
Each of the following represents my interaction with one web
page.
visit travel.yahoo.com (aka, re-branded travelocity)
enter dates, airports, passenger count
choose outbound flight/price/dates (this takes a while, but let's assume it's one step)
choose return flight/price
decline hotel offer
review summary, agree to restrictions, and click "buy now"
choose electronic ticketing
enter parents names and contact info
look at seat map and select outbound, leg #1 seats
look at seat map and select outbound, leg #2 seats
look at seat map and select return, leg #1 seats
look at seat map and select return, leg #2 seats
enter credit card details, including CC number into HTML "password" field, which prevents proofreading
find out that "credit card number is invalid"
attempt to return to previous page using "Return To Previous Page" button only to find that service maintains poor state and all data is lost
fuck! start over
visit web site
enter dates, airports, passenger count
choose outbound flight/price
choose return flight/price
decline hotel offer
review summary, agree to restrictions, and click "buy now"
choose electronic ticketing
enter parents names and contact info
look at seat map and select outbound, leg #1 seats
look at seat map and select outbound, leg #2 seats
look at seat map and select return, leg #1 seats
look at seat map and select return, leg #2 seats
enter credit card details, including CC number into HTML "password" field, which prevents proofreading
find out that "credit card number is invalid"
attempt to return to previous page using "Return To Previous Page" button only to find that service maintains poor state and all data is lost
"
....
read entire page
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