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Inside Ranchero with Brent and Sheila Simmons
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"DrunkenBlog
When all you have is a hammer, everything looks like a nail.
Inside Ranchero with Brent and Sheila Simmons
For DrunkenBlog's 500th post, I have an extra-special treat for my loyal readers: a chat-to-end-all-chats with Brent and Sheila Simmons of Ranchero Software.
In case the name Ranchero is new to you, Brent and Sheila make NetNewsWire (RSS aggregator) and MarsEdit (Weblog editor) for Mac OS X, among other things.
Just about everything you could think of is covered, and just about everything you'd never think of is covered, too...
Pleased to meet you, hope you guessed my name
The two of you together make up Ranchero, so how do you divvy up the responsibilities?
I do the programming and Sheila does everything else. She handles the business details (bank accounts, taxes, and so on), the Kagi store, and almost all of the customer support.
She maintains NetNewsWire's Sites Drawer. She helps with user interface design. When it comes to business decisions we're partners.
I do customer support, manage the Sites Drawer in NetNewsWire, and take care of the general business side of Ranchero. Since I'm not a programmer, I try to do everything in the non-programming category and leave Brent more time for working on the software.
Handling the emails that come in to Ranchero covers a lot of different aspects of our software -- helping people with support questions, receiving bug reports and feature requests, and communicating with websites and magazines about reviews. There's a lot of variety and it definitely isn't boring.
We try to be as structured as we can, just to be efficient with our time, but there is a lot of discussion between Brent and I about the emails I answer. It's my job to get the ideas from our users to Brent, since he's doing the programming he has to know what people need without having to answer every email himself.
It's interesting that you say 'what people need' instead of what peo"
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